Let me describe a scenario for you:
I arrived back from new York and decided i would ride out to the power company and pay them. i knew there was a building with their logo on it 30 mins. from my house. I decided to call and verify the address and the girl on the phone gave me a Farmville, Virginia address. Farmville isn’t that big so i hopped in my car at about noon and drove out to town. i arrived in Farmville a tad bit after 12:20pm, not too bad. i drove into the center of town and began looking for the street. First clue to this being a problem; the aforementioned building I remembered seeing was indeed one of their office buildings but did not accept payments… Which makes about as much sense as having a superhero headquarters but not answering the door because you “don’t take requests…”
Anyway, I travelled around town for the better part of 30 mins. before getting that feeling. you know the one where you can tell something will be going afoul rather soon. so I pulled over at the 1 McDonalds in Farmville which coincidentally had free wifi (It’s a college town) , after several minutes of searching and google-ing (which i try to avoid) I couldn't find this mysterious street. I decided to call and they gave me the same address then i explained that I was in the middle of town and no such street existed. She looked it up on mapquest and realized I was right (because I totally call and drive around for hours out of a need to have attention?) and that no such address was actually in Farmville. no, the address was actually in Buckingham, another 30 to 40 minutes away. By now i was getting pretty pissed off, but i was determined to go pay my bill. After my drive into an entirely different county! I arrived at this secluded gas station literally in the middle of nowhere. This is the payment center? WTF??!? So i go in, I even have my bill , I wait in line after they deal with some old guys buying worms and bait… (don’t ask) and I hand the woman at the counter my Visa. The store owner chimes in that they don’t accept cards, only cash or checks!!! Like, am i in the f—cking Twilight Zone? Who doesn’t take cards? And why doesn’t a half-assed gas station take them especially?? so I ask where the ATM is… they don’t have one, it’s 5 miles BACK the way I came… I literally told them “F—k this, this is ridiculous…” And i left. Ended up paying it online where the power company charged ME $4 to process my payment… because they won’t LET you pay in person. I hate Dominion Power, I advise anyone that has them to change. If you can’t change then move… get as far away as possible. Dominion Power doesn’t want your money, they don’t want you business and they’re the most inept institution I’ve dealt with since the Farmville and Crewe police departments
2 comments:
I pay my Dominion bill online every month for free. Don't you guys have a checking account? Use that instead of a credit/debit card. The money comes out the same way and it's free. It uses "Check Free" which you may have to sign up for but that's free too.
oh, I know all about that checking thing. I don't want them taking out money from my checking, especially because they're so incompetent they can't seem to do it in a timely fashion. Besides, seriously, WTF?? Why can't they... oh, I don't know, modernize? It's 2009 and they act like paying with a credit or debit card is voodoo or magic. I can do a better job myself if I started a store tomorrow. Even I could take credit cards or hey even paypal payments. The simple fact of the matter is fuck Dominion Power. There's no reason my trying to pay my bill should be that damn difficult. And don't even get me started on the fact that they don't have anywhere convenient to pay AND they don't even know the correct addresses of the few payment places they do have. Another reason virginia sucks so much, no competition, your stuck with whatever BS service you can get. If I could get an alternative I'd tell Dominion they could go to hell, go straight to hell, and don't collect $200.
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